91×ÔÅÄ

Access

Perimeter, Hallway, Stairwell, and Elevator Doors

• In all Residential Services buildings, students can access perimeter, hallway, stairwell, and elevator access points using their Wildcard.
• If students do not yet have a University-issued Wildcard, they can receive a temporary access card from their area or front Desk. Please click this link to go to the Area and Front Desk page.

Sleeping Room & Suite Doors

• Students living in undergraduate buildings with electronic locks will also use their Wildcard to access their suite and/or sleeping room doors.
• Access is activated on individual Wildcards once the student completes their check-in online or at an area desk. If you are having issues, please visit your area desk to receive assistance or a temporary access card.

Access Issues

• If you are having access issues with any of the areas listed above, please report it to your area or front desk, and receive a temporary access card while the issue is addressed by staff. For sleeping room or suite locks, please note the color of the lock once your present your card.
• Don't assume that your Wildcard is broken and that you need another. Desk staff can test cards and determine if you will need a new Wildcard, and they will instruct you to go to the Wildcard Office if necessary.

Electronic Lock Guide

Lost Wildcard

If you lose your Wildcard:

1. Visit your area or front desk to receive a temp card.
2. Then go to the Wildcard Office in Norris to obtain a new card. Your access and meal plan will load automatically within 15-30 minutes once your new card is printed.
3. Be sure to return the temp card to your area desk within 24 hours to avoid a fee. 

Keys

• Students living in Engelhart, Garrett Place, and McManus receive keys to access their sleeping room or apartment.
• Keys are issued for the length of their stay in housing and should be returned upon checkout.
• Failure to return keys upon check out will result in a $106 charge to a student’s account.
• Contract holders in graduate housing buildings can request additional keys for eligible other occupants.
• Please complete  to add other occupants to your contract. Desk staff will follow up with the contract holder once the change is approved by the Assignments and Occupancy Management team.

Lost Keys

• If a student loses their key, we must change the lock, and the student will be charged $106 to their student account.
• Report lost keys to your area or front desk immediately.
• Once a lock change has been initiated by Facilities, we cannot stop it.
• The lock change will be completed, and the charge will be placed on the student account.

Broken or Bent Keys

• If a key breaks bring all of the pieces to the area or front desk. If students return all the pieces, there will be no charge.
• If a key is bent, students will leave their key at the front desk and check out a temporary key. There is no charge for key repair as long as all of the parts are returned to the desk.

Lockout Policy

• If you are locked out of your room or apartment, visit the area or front desk assigned to your residential building to receive a temporary access card and/or a lockout key which may be checked out for 24 hours.  
• If the temporary access card is not returned within 24 hours, you will be charged $25.00. If the lockout key is not returned within 24 hours, you will be charged $106. Students living in buildings with access cards and keys may be subject to both charges if the items are not returned within 24 hours.
• Each student receives one (1) free lock-out per quarter, after which you will be assessed a $10.00 charge for each subsequent lock-out. If you are not able to go to your area or front desk, please call staff for assistance. Lockout counts for fall quarter start the last week of September and on the first day of classes in winter and spring quarters.
• Students eligible for services through Student Enrichment Services can visit the SES One Form website to learn more about the process of completing the One Form and applying for the Residential Services Lockout, Lock Change, and Temp Card waiver. Approved students will receive an additional three (3) free lockouts for a total of four (4) per quarter.

Residential Services employs a variety of staff and partners with other departments and contractors to provide maintenance and housekeeping services on-campus. Residential Services in the main point of contact for any facilities/housekeeping concerns in on-campus housing. 

This web page includes all the information you need to report maintenance concerns to our office as well as information regarding how you report various issues to other departments.

Maintenance Requests

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University Personnel provide service for University-owned fixtures and equipment. If you require service for items such as non-working lights, clogged plumbing, heating/air conditioning, etc., please submit a Maintenance Request online. Maintenance Requests are prioritized in the order in which they are received as well as the urgency of the issue. 

Maintenance may be performed in resident rooms between 9:00AM-7:00PM daily, except in emergencies. Please note: In order to address requests in a timely manner, University personnel may access resident rooms/apartments whether or not residents are present. University personnel will always knock and announce their presence before entering a resident room/apartment. 

Emergency Repairs (Evenings, Weekends, and Holidays)

The Maintenance Request System is monitored during business hours, Monday-Friday, 7:30AM-4:00PM. To report an emergency concern during these hours, please call Residential Services at (847) 491-5101.

Emergency Concerns outside of these hours should be reported to your Area Desk, Resident Assistant on Duty, or Graduate Resident Assistant on Duty. 

If in doubt, contact our staff to figure it out.

Examples of emergency maintenance concerns include but are not limited to:

• Overflowing plumbing or sever leaks
• Clogged toilets in buildings without community bathrooms
• Electrical outages
• Extreme temperatures
• Natural gas odor
• Broken windows/doors/locks*
  • *non-working locks/IDs should always be reported to your Area Desk 

Housekeeping

Our Maintenance Technician Team maintains the common areas of the residence halls. Any questions/concerns regarding housekeeping services should be directed to our office at (847) 491-5101.

Bathrooms

In buildings with community bathrooms, bathrooms are serviced daily and cleaned weekly. 

In buildings with suites (Kemper, Schapiro, and Slivka), bathrooms are fully serviced by Maintenance Technician staff at least every other week. Every week toilet paper and hand soap is restocked if a soap dispenser is present. 

In sleeping rooms with private bathrooms, residents are responsible for cleaning but Maintenance Technicians will provide toilet paper and hand soap every week if a soap dispenser is present. Students who have an accommodation request on file.

Lock Outs

Lock Outs and issues with building/room access should be reported directly to your Building/Area Desk for the fastest response. Learn more about lockouts here.

Pest Control

Residential Services partners with an outside contractor to provide pest control services. Pest Control concerns should be reported by submitting a Maintenance Request online 

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Our Pest Control Technician is on-campus Monday-Friday, pest control concerns will be addressed on the same or next business day.

Bed Bugs

Although cases of bed bugs are rare, they do occur. Residential Services has procedures in place to prevent the spread of bed bugs on campus. If you suspect that you might have bed bugs, please submit a Maintenance Request online. (See Above Request Links)

Laundry Service Requests

Residential Services partners with an outside vendor to service and maintain laundry rooms on campus.

Computer/Phone/Network Concerns

| Any concerns or requests regarding computers, land-line telephone service, or internet access should be directed to NUIT.

Cable TV

Available in graduate housing and most undergraduate lounges. 

XFINITY Stream

Residential Services has teamed up with XFINITY to provide students living on campus with access to XFINITY on Campus. With XFINITY Stream, residents can watch live TV, sports, movies and more anytime, anywhere on campus. Residents can stream directly on their laptops, desktops, and mobile devices (Apple, Android, Kindle and Roku). 

Xfinity On Campus is only available to students living in undergraduate residence halls and residential colleges.

How to get started:

1. Visit 
2. Select 91×ÔÅÄ from the dropdown menu
3. Log in with your NetID and password
4. Once authenticated, start watching 

Standard Package

Over 130 live channels, HBO®, and thousands of XFINITY On Demand™ options are all available with the standard XFINITY Stream package, which is included with on-campus housing fees.  

Additional Channels

Optional subscriptions for additional premium channels such as SHOWTIME®, STARZ®, and more are also . 

Additional Information

• Channel List
• Xfinity on Campus Troubleshooting Guide (PDF)

Support Contact

IT Support Center
Central service desk for students, faculty, and staff.
847-491-4357 (1-HELP)

Internet Service

All residence halls and residential colleges have wireless internet access, which is included in the room charge. 

Telephone Service

91×ÔÅÄ Information Technology (NUIT) is pleased to provide your telecommunications services. NUIT provides telecommunications services to the academic and administrative units of 91×ÔÅÄ and many of its affiliates, as well as to all University campus residences and some fraternities and sororities.

About Your Telephone Service

The following services are included with your telephone package:

• Unlimited local and domestic long distance service
• Call-waiting and cancel call-waiting features
• Last number redial
• Three-way calling
• Call forwarding
• Caller ID

For more information, visit .

Telephones - Provided by the Residents

You or one of your roommates will need to provide a touch-tone telephone. Telephones with a wide array of features such as last-number redial (which works with on-campus numbers only), privacy/mute buttons, and speed dialing can be purchased at many retail stores.

Rotary and/or other pulse-based telephones will not operate on the NUIT Communications Network. Cordless telephones are also not recommended because privacy cannot be assured. If you wish, you may also provide an answering machine, a fax machine, and/or a modem. You do not need a modem to access NUNet, the 91×ÔÅÄ computer network.

Only one telephone line will be provided to each room. All telecommunications devices should be plugged into the outlet marked with the purple icon. The other outlets are for personal computers.

Telephone Numbers and Assignments

If you live in a University campus residence, the telephone number for your room is printed on your housing contract. If you live in a fraternity or sorority, a list of room numbers and corresponding telephone numbers has been given to the fraternity or sorority. Telephone numbers are permanently assigned to a specific room and may not be moved from one room or building to another.

The prefixes for campus residence and fraternity/sorority extensions served by NUIT are as follows:
Evanston Campus (area code 847):
Dial 2 + xxxx for 332-xxxx telephone numbers.

Chicago Campus (area code 312):
Dial 2 + xxxx for 482-xxxx telephone numbers.

Telephone Repair Service from NUIT

NUIT provides working dial-tone hookup to each campus residence room and sleeping rooms in fraternities and sororities. The outlet marked with the purple icon should provide a dial tone. Should a problem arise with your telephone service, test your outlet to determine the source of the problem(s). Use a telephone and cord that you know are in good working condition and test the outlet in your room marked with the purple icon.

If you are able to call out with the substitute telephone and cord without any difficulties, your telephone or cord is probably the cause of the problem. If the problem recurs with the substitute equipment, the problem is probably with the NUIT Communications Network. Call our Service Center at 611 at anytime -- 24 hours a day, 7 days a week -- to report any of the following problems: no dial tone, static, trouble placing campus calls, trouble with Call-Waiting or trouble with incoming calls.

When you call 611, you will be asked for your name, address and room number; your NU ID number; the number of the telephone with the problem; a brief description of the problem; and a working telephone number where you can be reached. NUIT will test the line and attempt to clear the trouble. If it is determined that a technician must be dispatched to your room, an appointment will be made no sooner than the next business day between 8:30 a.m. and 5:00 p.m., Monday through Friday, except for holidays. You must specify a two-hour window during which someone will be available to let the technician in your room.

Note: NUIT does not repair or replace telephones. Contact the manufacturer or the place of purchase to arrange for repairs.

Room Access

It is your responsibility to make arrangements to provide access to your telephone outlet for the NUIT technician. Technicians will not enter a room unescorted; you or your designated representative must be available to provide access to your telephone outlet and must remain with the technician throughout the visit. The NUIT technician will leave a summary card detailing the nature of the problem and how it was resolved, as well as the date and time of the visit. If a technician responds during a scheduled time frame and cannot gain entry due to the absence of you or your representative, you will be charged for the visit, and it will be your responsibility to reschedule the repair by calling 611.

Repair Charges

Repairs are free of charge unless any of the following apply:

• Repair was required because of vandalism or tampering with NUIT jacks, lines or equipment.
• You or your representative were not present during the scheduled time frame.
• A technician was dispatched and the problem was found to be with your telephone (or other equipment) or its attachment to the jack.

Our laundry rooms are equipped with high‐efficiency, front‐loading washing machines. They hold more clothes and use less water than conventional laundry equipment which saves you time and energy. For more information on these energy saving appliances and how they impact how you do laundry, visit .

What detergent should I buy?

For best results, use high efficiency (HE) detergent and always follow the manufacturer’s directions on the detergent bottle label. With HE washers and detergent – less is more, since it’s specially formulated for HE machines. Pre‐measured HE liquid packets are also recommended and are quite convenient.

Need laundry help?

If you have a stubborn stain, need a refresher, or a complete laundry education, check out , a new interactive resource for all things laundry, including laundry instructions & advice, stain tips, videos, prizes and more!

Helpful Flyers

• Stain Tips (pdf)
• Laundry 101 (pdf)

LaundryView

LaundryView is an online service that allows students to see which machines are available and even receive a text message when their laundry is done. Visit the  for more details.

Non-Working Machines

If you encounter a problem or concern with any washer or dryer on campus, you can contact the laundry vendor, CSC Service Works, at 1-800-622-4729 or you can visit the  Web App. You can also contact Operations Maintenance from 8:00 a.m. - 4:00 p.m. (847-491-5101), and they will submit a repair request. Please note if you report the concern directly to CSC Service Works (instead of first reporting the concern to Operations Maintenance), the company can provide a faster response.

In collaboration with a student group - 91×ÔÅÄ Menstrual Equity Activists - we have equipped at least one bathroom in every residence hall/residential college with a free menstrual product dispenser.

  (MEA) is a student organization focused on alleviating period poverty and period stigma through service, education, and policy reform at 91×ÔÅÄ and in Illinois. An  on their website shows where your nearest dispenser is located. 

The MEA project lead, Rwan Ibrahim (Class of 2022), spent months compiling data from over 600 students. Key findings include: 

• 99% of respondents said it would be helpful to have access to menstrual products in residence halls/residential colleges 

• Pads (79%) and tampons (66%) were the preferred types of menstrual products among respondents 
• 100% of respondents who menstruate said they would use free menstrual products provided in residence halls/residential colleges 

Residential Services is committed to maintaining the stock of menstrual products in each dispenser. Feedback about the initiative can be provided below, and you can also use the form to indicate if a dispenser is empty.

Many students opt to keep mini fridges in their rooms to conveniently hold snacks, leftovers, and cold drinks within an arm’s reach. 91×ÔÅÄ Residential Services has partnered with University and Student Services (USS) to offer ENERGY STAR® mini fridge rentals. The unit has a real zero-degree freezer and a spacious refrigerator. USS is the only mini fridge provider authorized to deliver products to campus residences and order by 8/15 for free delivery and installation into students’ rooms before they arrive on campus.

Worried about storage over the summer or transport of your fridge back home after move-out? Rentals represent a lower-cost and hassle-free alternative to purchasing a mini-fridge. In order to facilitate your transition into and out of your room, USS provides both free delivery before move-in and free handling and removal after move-out.

How to Rent a Mini Fridge

1. Visit the 
2. Add a mini fridge rental to your cart
3. Input your campus residence assignment and room number at checkout
4. Order by 8/15 for free delivery and installation prior to your arrival - your fridge will already be in your room when you arrive on move-in day

This page is intended to provide information about the different heating and cooling systems in our residence halls. You can also see tips to keeping your room’s air quality at a comfortable level. 

For more information visit our Heating and Cooling Specification page.

Heating

When the outside air temperature reaches 60 degrees Fahrenheit and lower, the heating systems will begin sending steam to individual heating units in the residence halls. During heating season, our goal is to keep your room at a comfortable range from 65-74 degrees Fahrenheit. Residential Services has three types of heating units in the Residence Halls; radiators, baseboard heating units, and convection heating/cooling units. See below for more information on the heating system in your Residence Hall.

Cooling

Some of our residence halls have cool air conditioning provided to student rooms.  For buildings with air conditioning units, cooling is provided when the outside air temperature is above 65 degree Fahrenheit. Residential Services has two types of cooling units in the Residence Halls; convection heating/cooling units and window air conditioning units. See below for more information on the cooling system in your Residence Hall. 

Indoor Air Quality Tips

• Try small adjustments first to avoid overheating/cooling 
• Do not push furniture, bedding, or belongings against convectors as this could block airflow 
• When in your room during the heating season, open curtains and blinds during the day to allow the sun to warm the room naturally and prevent air from being trapped against the window, and close them at night to decrease drafts — during the cooling season, do the reverse 
• Keep doors and windows closed when the heat or air conditioning is on 
• Open windows slightly for short periods of time to allow outside air to circulate 
• When possible, keep the room door open to promote air movement and introduce fresh air 
• Take wet clothing or towels to a laundry room to be washed/dried ASAP to reduce moisture 
• Run a fan to help circulate air 
• Fish tanks, plants, humidifiers, and diffusers can contribute to humidity/moisture levels in your room